Return & Exchange Policy

This policy applies to orders delivered within India. International orders can't be returned or exchanged.

If a Raw Aura piece doesn't work for you, whether it's the fit, the size, or just not what you pictured, you can exchange it or return it for a refund. The choice is yours.

To start an exchange or return: email contact@rawauraclub.com
Time limit: within 7 days of delivery

Conditions

For any exchange or return, the product must be unused and unworn, with all original tags attached.

Exchanges

  • Swap for a different size or a different product
  • Up to two exchanges per order. The 7-day window restarts each time an exchanged piece is delivered
  • First exchange is free. A pickup fee of INR 150 applies to the second
  • After two exchanges, you can still return the product for a refund

Timeline: pickup in 1 to 2 business days, 2 to 5 business days to reach our warehouse, and your replacement is dispatched as soon as it clears our quality check. It should reach you 2 to 5 business days after that.

Returns and Refunds

You don't need to try an exchange first. If you'd rather have a refund, ask for one straight away.

Refunds are processed within 5 to 7 business days of the product clearing our quality check.

  • Prepaid orders: refund to your original payment method, or store credit
  • COD orders: bank transfer, or store credit. We'll collect your bank details when you raise the request

We refund the amount paid for the product. Shipping charges and COD fees paid at the time of purchase are not refundable.

Pickup fee: free if you choose store credit. If you choose a refund to your bank account or original payment method, INR 150 is deducted from the refund.

Sale and Discounted Items

Sale and discounted products can be exchanged or returned for store credit only. They are not eligible for a refund to your bank account or original payment method.

This doesn't apply if the item arrives damaged, defective, or incorrect. In that case, write to us within 48 hours of delivery with photos and we'll send a replacement or refund you in full.

Quality Check

Every returned or exchanged product is inspected at our warehouse. It will not pass if it has:

  • Missing tags
  • Signs of use, including sweat or perfume smell
  • Makeup or other stains
  • Visible damage that wasn't reported before the request was raised

If a product fails the check, we can't accept the exchange or refund, and we'll ship it back to you at our cost. Our quality check decision is final. This happens in fewer than 1% of cases.

Wrong Product Sent Back

If your return parcel contains the wrong item, such as a product from another brand, we'll let you know as soon as we open it.

If you still have the original Raw Aura product, we'll arrange a fresh pickup and send the incorrect item back to you at no cost. If you don't, the request will be cancelled and no replacement or refund can be given.

Please check your parcel before handing it to the courier.

Cancellations

By you: you can cancel any time before your order is dispatched. Message or email us with your Order ID and prepaid orders will be refunded in full within 5 to 7 business days. Once dispatched, an order can't be cancelled, but you can return or exchange it after delivery.

For COD orders, please cancel before dispatch and don't refuse the parcel at the door. Repeated refusals may mean we can only offer you prepaid orders in future.

By us: we may cancel an order because of limited stock, a pricing or product information error, a fraud check flag, a quality concern, or a need for additional verification. If you've already paid, the amount is refunded to your original payment source within 5 to 7 business days.

Contact Us

Email: contact@rawauraclub.com

Monday to Friday: 10 AM to 6 PM IST
Saturday: 10 AM to 2 PM IST
Sunday: Closed